At Mama Bear, we pride ourselves on the quick handling of your orders, with most in stock items shipping within 1-3 business days. We do not ship on Saturdays, Sundays or Holidays.
We ship all orders via Canada Post, with an estimated 2-10 days for delivery. All items ship from our Montreal Studio.
Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of the Mama Bear brand. Including, but not limited to, interruptions by the carrier, or the services provided by our carriers, your bank or credit card.
Mama Bear is not responsible for lost parcels in the event that an incorrect shipping address was entered.
Once purchased, all orders may be tracked through www.canadapost.ca
RETURNS & EXCHANGES
Simply contact us through our main contact page, indicating a return request.
From there, we then will direct you on how to proceed!
Refunds are issued within 10 business days of order delivery.
Items should be returned new, unworn, clean and undamaged.
If in the event you should receive your order and it is damaged or you received the wrong item, we will provide you with a return label and issue you a replacement. If we are sold out of the product we will issue you a refund.
All returns must include original packing list with the items you are returning circled and the reason for return clearly indicated.
Please note all SALE items are final sale